Check out our Frequently Asked Questions below.

If you still need help please contact us at tayloredbyfaithLLC@gmail.com

POLICIES

Refund Policy

For all items purchased on the website tayloredbyfaith.com, Taylored By Faith, LLC. is not providing refunds. Once payment is received and confirmed, all sales are considered final. 

For party favor items, refunds are not available, due to the custom nature of each item. 

All shipping costs are non-refundable. No exceptions.

By checking out, you are agreeing to this policy.

Returns Policy

At this moment, Taylored By Faith, LLC is not accepting returns for any item.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Under no circumstances may custom orders be returned! Custom orders are specifically made for you and cannot be resold to another customer. Please contact me if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

By checking out, you are agreeing to this policy.

TERMS AND CONDITIONS

Mockups

When a mock-up is sent, this is your chance to verify everything - from spelling to designs, characters and etc. If you would like anything changed or added, this is when you need to say it. I am a one-person business, and I may make mistakes. I apologize for any mistakes in advance, but I appreciate you for catching what I may have missed. 

If an error is noticed after approval and printing has started, a reprint fee of $25 will occur, because more materials will have to be used to fix the mistake. 

If you happen to want to make changes more than 2 times during the mockup/approval phase, please be aware that a design fee of $25 will occur. I understand that having customized items means that you want it exactly how you envision, but please be mindful that it takes time and resources for me to continue to design and customize your item.

By checking out, you are agreeing to and accepting these terms and conditions.

Shipping

Please allow 3-10 business days to process your order. Please note that some custom items may take longer to process. I advise you to inquire about your order before your event's date if you are unsure.

Once your order is completed, you will receive an email with your tracking information.

Your order will be shipped through the USPS or the UPS. Please be aware that shipping times are in addition to the processing time. 

What Happens If My Order Doesn't Deliver or Delivers Late?

All items will have a tracking number that you can access once your order is shipped. I cannot control slower shipping and/or delays from USPS/UPS, so please be patient. Once your package has been scanned into the system by USPS/UPS, Taylored By Faith, LLC. is no longer responsible for your package.

Taylored By Faith, LLC. is not responsible for a missing or stolen package. If your tracking information states that it has been delivered, please check with your local post office for more information. Often times, packages are marked as delivered a day earlier. If your package seems to still be missing or cannot be found after 24 hours, you can file a missing report with your post office.

By checking out, you are accepting these terms and conditions.

What If My Package Was Delivered To The Wrong Address?

Taylored By Faith, LLC. is not liable for any delivery to the wrong address. At checkout, there is an address validator that confirmed if your address was correct or incorrect.

Delivery to the wrong address is not grounds for a refund.

If you received someone else's package, please contact your local post office to alert them of the mistake immediately. Please provide them with the tracking number on the package, along with the name and address. From there, let USPS schedule a pickup. You should not open another person's mail, as that is a federal crime.

By checking out, you are accepting these terms and conditions.

COMMONLY ASKED QUESTIONS

What Is Your Turnaround Time?

Please try your best to order at least 3-4 weeks in advance to your event. The earlier you order, the better. Please note that the shipping process is not included in the 3-4 week process time.

If you would like your order to be made priority, you must add the chosen rush fee to your order.

Why Is My Order Taking So Long?

Everything sold on my website is handmade. While you may have to wait a little longer to receive your order, please know that each purchase you make helps make my dreams of being a young entrepreneur come true. I appreciate you and your support and just know that I am working hard to make sure that you are satisfied with the final product.

Can I Pay For My Order In Cash If I Live Locally?

At this moment, Taylored By Faith, LLC is not accepting cash or check payments. All payments must be made using a valid debit or credit card.

We accept Visa, MasterCard, American Express, ApplePay, GooglePay, PayPal and/or Amazon Pay. We also offer ShopPay and Affirm for alternative payment options.

Why Is Your Marketing Information/Logo On The Products That I Am Paying For?

I work very hard for hard on my products, whether it be through design and/or through labor. Also, I would hate for someone to pass off my work as their own, so thank you for understanding!

If you prefer to not have my marketing information and/or logo on your custom product, there will be an additional removal fee of $100 added to your order.

What Do You Use For Your Favors? Where Do You Get Your Supplies From?

This is my #1 question, and I love to answer it. I offer a Chip Bag Masterclass where I share all my tips and tricks that I've learned over the years. You can find it by searching for "Chip Bag Masterclass" on my website.

Also, all the supplies I use, business favorites and many more can be found in my Amazon Storefront