Refund policy

Refunds
For all items purchased on the website tayloredbyfaith.com, Taylored By Faith, LLC. is not providing refunds. Once payment is received and confirmed, all sales are considered final. 

A retainer is due at booking, and purchased items will become available on agreed date once full payment is complete.

All shipping costs are non-refundable. No exceptions.

By checking out, you are agreeing to this policy.

Returns
At this moment, Taylored By Faith, LLC is not accepting returns for any item.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Under no circumstances may custom orders be returned! Custom orders are specifically made for you and cannot be resold to another customer. Please contact me if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

By checking out, you are agreeing to this policy.

Mock-Ups
When a mock-up is sent, this is your chance to verify everything - from spelling to designs, characters and etc. If you would like anything changed or added, this is when you need to say it.

I am a one-person business, and I may make mistakes. I apologize for any mistakes in advance, but I appreciate you for catching what I may have missed. 

If an error is noticed after approval and printing has started, a reprint fee of $25 will occur, because more materials will have to be used to fix the mistake. 

If you happen to want to make changes more than 2 times during the mockup/approval phase, please be aware that a design fee of $20 will occur. I understand that having customized items means that you want it exactly how you envision, but please be mindful that it takes time and resources for me to continue to design and customize your item.

By checking out, you are agreeing to this policy.