Store Policies
Returns
At this moment, Taylored By Faith, LLC is not accepting any returns.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you received your item and it is broken, you may contact Route and they will take care of your issue. * * * This is only valid if you paid for package protection * * *
Under no circumstances may custom orders be returned! Custom orders are specifically made for you and cannot be resold to another customer. Please contact me if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
By checking out, you are agreeing to this policy.
Refunds
For all custom items, Taylored By Faith, LLC. is not accepting returns or refunds. Once payment is received, all sales are considered final.
For party favor items, refunds are not available. However, you may reschedule payment to another event date.
* * * ALL shipping costs are non-refundable. No exceptions. * * *
By checking out, you are agreeing to this policy.
Mock-Ups
When a mock-up is sent, this is your chance to verify everything - from spelling to designs, characters and etc. If you would like anything changed or added, this is when you need to say it.
I am a one-person business, and I may make mistakes. I apologize for any mistakes in advance, but I appreciate you for catching what I may have missed.
If an error is noticed after approval and printing, a reprint fee of $15 will occur - because more materials will have to be used to fix the mistake.
Shipping
Please allow 3-10 business days to process your order. Please note that some custom items may take longer to process. I advise you to inquire about your order before your event's date if you are unsure. Once processed, you will receive an email with your tracking information.
Your order will be shipped through the USPS or the UPS. Please be aware that shipping times are in addition to the processing time.
First Class Package / Standard (tracking included): approx. 1-5 Business Days
Priority Mail / Express (tracking included): approx 1-3 Business Days
What Happens If My Order Doesn't Deliver?
All items will have a tracking number that you can access once your order is shipped. I cannot control slower shipping and/or delays from USPS/UPS, so please be patient. Once your package has been scanned into the system by USPS/UPS, Taylored By Faith, LLC. is no longer responsible for your package. Taylored By Faith, LLC. is not responsible for a missing or stolen package. If your tracking information states that it has been delivered, please check with your local post office for more information. Often times, packages are marked as delivered a day earlier. If your package seems to still be missing or cannot be found after 24 hours, you can file a missing report with your post office.
By checking out, you are agreeing to this policy.
What If My Package Was Delivered To The Wrong Address?
Taylored By Faith, LLC. is not liable for any delivery to the wrong address. At checkout, there is an address validator that confirmed if your address was correct or incorrect.
Delivery to the wrong address is not grounds for a refund.
If you received someone else's package, please contact your local post office to alert them of the mistake immediately. Please provide them with the tracking number on the package, along with the name and address. From there, let USPS schedule a pickup. You should not open another person's mail, as that is a federal crime.
By checking out, you are agreeing to this policy.